About Genesys

Genesys, or Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and hybrid cloud software. With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.